Are you getting the error message while accessing your Roblox account? If your answer is YES, don’t worry you are not alone.
Roblox is a huge online gaming platform where millions of players play their favorite games daily.
Being an online platform, it is very common to encounter technical issues and errors.
Currently, many Roblox players are encountering a very strange error. The error message says, “We are aware that there is an issue with accessing Roblox”.
This error message appears on the Roblox Homepage whenever they log into their accounts. Unfortunately, this error is preventing users from playing their favorite games on their devices.
If you are getting the same error message and are looking for a fix, look no further as we got you covered.
In this guide, we will show you how to fix the “We are aware that there is an issue with accessing Roblox” error.
Without any further ado, let’s get started:
How to Fix the “We are aware that there is an issue with accessing Roblox” Error?
Use the following troubleshooting methods to fix the “We are aware that there is an issue with accessing Roblox” error.
Check Server Status
Before you start troubleshooting the “We are aware that there is an issue with accessing Roblox” error, the first thing you should do is check the Roblox server status.
This will help you ensure if there is an issue with the server or if it’s your Roblox app or web browser that is causing this error.
To check the Roblox server status, go to the official status page of Roblox and check if there is any issue with the Roblox server.
After checking, if you find any issues with the server, then there is nothing you can do to fix this error message.
All you need to do is keep an eye on the server status and try again after some time.
Check Your Internet Connection
If there is no issue with the Roblox server then you should check your internet connection.
Mostly, players encounter issues and are unable to access the server because of the poor and unstable internet connection.
The best way to check the speed and stability of your internet connection is by performing a speed test.
Use any internet speed tester available on the internet and test your internet connection speed and stability.
After checking, if you find an issue with the internet connection, you can fix it by rebooting the router or turning on and off airplane mode.
Clear Cache
Corrupted and outdated cache files may also cause various technical issues and errors on Roblox.
If there is no issue with your internet connection, you should consider clearing the cache files.
To do so, use the following steps:
On Android
- Open the Settings app.
- Go to Apps and select Manage Apps.
- Here find the Roblox app and select it.
- Now, go to Storage.
- Then select Clear Cache.
- That’s it.
On iOS
- Open the Settings app.
- Go to General and select iPhone Storage.
- Here find and select the Roblox app.
- From the app settings, select Offload App.
- That’s it.
On Web Browser
- Open the Web Browser.
- Click on the Three Dots at the top right corner.
- From the menu, select More Tools > Clear browsing data…
- Now, tick the “Clear cached images and files” option.
- Then click Clear Data.
- That’s it.
Update Roblox App
You can also consider updating your Roblox app because an outdated version of the app may cause compatibility issues and errors.
To update the Roblox app, go to Google PlayStore (Android) or App Store (iOS) and search for the Roblox app.
Once you find the app, tap on the Update button next to the app name to update it to the latest version.
Wait for the updating process to be completed and check if the error is fixed.
Contact Roblox Support
If you have tried every method mentioned in this guide but still encountering the same error, you should contact Roblox Support for more information and help.
That’s it. We hope this guide helped you fix the “We are aware that there is an issue with accessing Roblox” error.