Digilocker Has Received Unknown Error From UIDAI (2025)

Digilocker is a simple and secure document wallet for Citizens to store their important documents such as driver’s licenses, vehicle registration certificates academic mark sheets Aadhaar, PAN, and more. 

However, users may occasionally encounter errors, one of the most common being the “Digilocker has received an unknown error from UIDAI.”

The error ‘Digilocker has received an unknown error from UIDAI’ signifies a data retrieval issue between Digilocker and the UIDAI (Unique Identification Authority of India). 

This usually occurs when Digilocker tries to access Aadhaar-related information but encounters issues from UIDAI’s end.

In this post, we will explain all possible reasons leading to this error and explain multiple ways to fix the issue.

Without any further ado, let’s get started:

What Causes The Digilocker Has Received An Unknown Error From UIDAI?

Many reasons may cause the Digilocker has received unknown errors from UIDAI. Some of the common are Server issues, Incorrect Aadhaar Details, UIDAI server issues, or the Aadhaar Error Code 331, indicating ‘Duplicate Iris used.’

How to Fix Digilocker Has Received An Unknown Error From UIDAI?

Here are some effective ways to resolve the Digilocker has received an unknown error from UIDAI:

Check Server Status

UIDAI servers may be down or experiencing high traffic, causing delays or failures in data retrieval. You can check the server status on the official UIDAI website, or social media. 

If the servers are down due to high user traffic then do wait for some time till the rush hour subsides. 

If the servers are under maintenance then you need to wait a few hours till services are resumed. 

Check Network Connectivity

Unstable internet connections can disrupt communication between Digilocker and UIDAI. Do check if your internet connection is stable. 

If you are using Wifi then try to switch off the router for a few minutes and switch it on again. If this does not fix the issue then do try to switch to an ethernet connection for a stable connection.

Incorrect Aadhaar Details

Entering incorrect or outdated Aadhaar details can result in errors. Do check your Aadhaar Details and correct them if incorrect. This will help fix the issue.

Duplicate Iris Used Error:

To fix the Duplicate Iris error ensure you use your left eye for one scan and your right eye for the other.   

As per the rules, distinct irises are needed for proper authentication. Also, see that the positioning and alignment of your eyes while scanning are correct.  

Update Digilocker App: 

Make sure you have the latest version of the Digilocker app installed to avoid bugs. If you have not updated it yet, update it now by following the steps written below:

  • Go to your device’s app store.
  • Search for Digilocker and check If there is an update option available.
  • Now, tap on Update.
  • Install the App.
  • Check if the problem is resolved.

Contact UIDAI Support

If the issue persists, reach out to UIDAI support for assistance. They will guide you in fixing the Digilocker has received an unknown error from UIDAI issue. 

Encountering the ‘Digilocker has received an unknown error from UIDAI’ can be frustrating, but by following the above steps you can easily fix the issue.

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